Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have Skills :
E2Open Global Trade Management
Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Continuously improve support processes to increase efficiency and reduce downtime.

Professional Technical Skills:
-

Must To Have Skills:Proficiency in E2Open Global Trade Management.
- Strong analytical and troubleshooting abilities to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work collaboratively with cross-functional teams to address system challenges.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Familiarity with incident management and problem resolution methodologies.
- The candidate should have minimum 5 years of experience in E2Open Global Trade Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru