Role Overview

The Operations Executive manages daily B2B marketplace fulfilment. You will resolve vendor issues regarding product installation status. You will bridge communication between Bus Operators and vendors. You will also perform financial reconciliation for completed orders.

Key Responsibilities

Issue Resolution & Coordination:

- Resolve daily vendor queries about installation status.
- Act as primary liaison between customers and vendors.
- Troubleshoot delivery and installation delays in real-time.
- Escalate complex fulfilment bottlenecks to the operations manager.

Reconciliation & Reporting:

- Perform daily reconciliation of completed installations against vendor invoices.
- Verify order completion data across internal marketplace systems.
- Track operational metrics,



including resolution time and vendor compliance.
- Maintain accurate documentation of disputes and resolved financial gaps.

Education: Bachelor's degree in business or a related field.

Experience: 2-4 years of experience in B2B e-commerce operations or sales.

Skills & Competencies

- Solid proficiency in Microsoft Excel and data reconciliation tools.
- Proven track record in vendor management or customer support
- Excellent verbal and written communication skills.
- Ability to handle stressful conflict resolution scenarios calmly.
- High attention to detail for tracking financial data errors.

📌 Operations Executive (Bengaluru)
🏢 RedBus
📍 Bengaluru