Job Summary:

The Meet & Greet Staff is responsible for welcoming guests upon arrival, assisting with airport, railway station, hotel, and attraction transfers, and ensuring a smooth and pleasant travel experience. The role requires excellent communication skills, a customer-centric approach, and the ability to coordinate effectively with drivers, guides, and operations teams.

Key Responsibilities:Guest Assistance

· Welcome guests warmly at designated arrival points such as airports, railway stations, hotels, or tourist attractions.

· Assist guests with luggage handling and transportation coordination.

· Escort guests to their assigned vehicles, guides, or accommodation as required.

· Provide accurate information regarding itineraries, schedules, and local attractions.

Coordination & Operations

· Coordinate with drivers, tour coordinators, guides, and operations teams to ensure seamless guest movement.

· Monitor arrival and departure schedules and report any delays or changes.

· Ensure all guest services are delivered as per company standards and itinerary requirements.

· Maintain communication with the operations team regarding guest status and service updates.

Customer Service

· Address guest queries, concerns, and special requests professionally.





· Ensure a positive first impression and maintain high levels of guest satisfaction.

· Handle guest complaints politely and escalate issues when necessary.

Qualifications & Skills:

· Bachelor’s degree or equivalent preferred.

· Prior experience in hospitality, tourism, travel operations, guest relations, or customer service is an advantage.

· Excellent communication and interpersonal skills.

· Good command of English and local languages.

· Strong coordination and problem-solving abilities.

· Ability to work flexible schedule, including weekends and holidays.

· Professional appearance and customer-focused attitude.

Key Competencies:

· Customer Service Excellence

· Communication Skills

· Teamwork and Collaboration

· Time Management

· Problem Solving

· Attention to Detail

· Professionalism

Working Conditions:

· Field-based role requiring travel to airports, railway stations, hotels, and tourist locations.

· Flexible work schedules based on guest arrivals and departures.

· May require standing for extended periods and handling guest luggage assistance when necessary.

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Meet And Greet Staff (Kochi)
🏢 Touracle
📍 Kochi