Hyderabad, Telangana
Job Summary

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AIpowered
tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Overall 7+ years of work experience with ServiceNow platform a minimum of 5 years in a technical or techno-functional customer-facing role, delivering
ServiceNow HRSD product line implementations for large organizations.
ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, such as CTA.
Solid ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that
are critical for customer’s HR operations.
Experience implementing ServiceNow HR Service Delivery products strongly preferred.
Possesses deep-rooted expertise and an active presence in the HR industry, leveraging domain knowledge and industry relationships to shape product strategy
and drive the success of HR-focused solutions.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
Solid analytical and problem-solving skills.




Ability to work effectively in a fast-paced, energetic environment.
Familiarity with Agile methodologies and experience working in an Agile environment.
Strong problem-solving skills and ability to work independently and as part of a team.
Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals.
Customer-focused mindset and commitment to delivering high-quality results.
Proven track record of driving business growth and customer satisfaction through innovative technology solutions.

Key Responsibilities
1. To ensure value creation in the engagement
2. To manage key Program Partners / Stakeholders interests for smooth integration and implementation of the program and achievement of its objectives.
3. To manage engagement profitability by managing various variables
4. To proactively engage with the client to understand the business engagements
5. To lead| manage| develop and engage the team
6. To proactively identify and mitigate risks & issues (including escalations) for delivery of the program

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📌 Program Manager (Hyderabad)
🏢 HCLTech
📍 Hyderabad