Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for IT-related issues.
- Troubleshoot hardware and software problems using various tools and techniques.
- Escalate complex issues to senior technicians or other teams when necessary.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 1-8 years of experience in an international voice process environment.
- Solid communication skills with ability to articulate technical information clearly.
- Proficiency in providing excellent customer service through multiple channels (phone, email, chat).
- Ability to work effectively under pressure and meet productivity targets.
📌 IT Service Desk || Technical Support (Gurugram)
🏢 TP
📍 Gurugram