Key Responsibilities

- Handle inbound and outbound customer calls as per defined support processes.
- Provide accurate and timely resolution to client queries and concerns over voice interactions.
- Build strong client relationships through explicit, professional, and empathetic communication.
- Manage escalations and ensure effective issue resolution within defined timelines.
- Coordinate with internal teams for smooth resolution of client concerns.
- Maintain accurate records of customer interactions and follow-ups.
- Adhere to defined quality, productivity, and service level standards.

Required Qualifications & Skills

- Graduate in any discipline.
- 13 years of experience in Customer Support / Customer Service (Voice Process).
- Excellent verbal communication skills with strong customer handling abilities.
- Hands-on experience in handling voice interactions and customer queries.
- Ability to manage difficult conversations and escalations professionally.
- Strong problem-solving and coordination skills.
- Experience in Logistics, Supply Chain, or E-commerce industry is an added advantage.
- Must be willing to relocate to North Goa or be a native/resident of Goa.

📌 Associate - Customer Support (North Goa)
🏢 Delhivery
📍 North Goa