Job Description

Delhivery is looking for a Customer Service Associate to manage customer and client queries, resolve shipment-related issues, and coordinate with internal teams to ensure timely resolution. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work in a rapid-paced environment.

Key Responsibilities

- Handle customer, client, consignee, and internal stakeholder queries via calls, emails, chats, and tickets.
- Investigate and resolve shipment-related issues by coordinating with Operations and other internal teams.
- Make outbound and inbound calls to customers, clients, and internal stakeholders.
- Follow up on open cases until closure while ensuring SLA adherence.




- Coordinate with Operations, Last Mile, Recon, Security, and other teams for timely issue resolution.
- Maintain accurate records of customer interactions, resolutions, and root causes.
- Ensure compliance with quality standards and company processes.
- Work in rotational shifts, including weekends and holidays, based on business requirements.
- Travel occasionally to Delhivery hubs or delivery centers for coordination and process understanding.
- Use MS Excel and MS Office for reporting, tracking, and data management.

📌 Customer Service Associate (North Goa)
🏢 Delhivery
📍 North Goa