About the Role
We are looking for a Senior Manager, Risk Operations to own regulatory, statutory, concurrent, internal, and external audits for merchant onboarding, while also holding overall governance of onboarding SOPs, process adherence, and AML/EDD execution.

The role is primarily accountable for audit closure, root cause analysis, and CAPA — partnering with Operations, Product, Technology, Risk, Compliance, and Legal, ownership of SOP upkeep, process-adherence reporting, and AML/EDD oversight to keep onboarding audit-ready year-round. We're looking for someone from a fintech, payments, or bank onboarding/compliance background who is comfortable using AI and up-to-date tech tools to solve problems, not just manage them manually.

Key Responsibilities
1. Audit Observation Management & Timely Response
- Act as the single point of contact for all onboarding-related regulatory, statutory, concurrent, internal, and external audits.
- Conduct detailed research across internal systems, policies, operational records, and documentation to prepare accurate, timely,



and evidence-backed responses to audit observations.
- Ensure every audit observation is responded to and closed within agreed regulatory and internal timelines.
- Maintain complete audit documentation, evidence repositories, and audit trails.

2. Root Cause Analysis, CAPA & Advisory
- Perform root cause analysis for every audit observation to identify underlying process, product, or system control gaps.
- Develop structured corrective and preventive action (CAPA) plans to eliminate recurrence of observations.
- Provide advisory to Operations, Product, and Technology teams on control gaps identified through audits, and partner with them to design sustainable, ideally automated, fixes.
- Use AI and automation tools to speed up evidence-gathering, observation analysis, and CAPA tracking wherever possible.

3. Compliance Coordination & Action Item Tracking
- Serve as the primary coordination point for all internal c

📌 Senior Manager (Bellandur)
🏢 Cashfree Payments India
📍 Bellandur