Description
This exciting role will be part of the team managing the Incentives administration process for Global Servicing teams for American Express. The individual’s responsibility will be to learn, stabilize, optimize and transform the process. The individual will be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery. In addition, this individual will be working on various business analysis cases and ad-hoc projects.

Responsibilities
- Ensure timely and accurate monthly/quarterly incentive calculation for Global servicing colleagues
- Ensure monthly incentives are calculated basis the defined policy guidelines.
- Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s
- Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc
- Ensure strict adherence of control and compliance and related policies
- Work with quality assurance managers to coordinate system and user acceptance testing activity




- Individual must be able to operate independently and must have a go getter attitude.
- Individual would be responsible for validating / supporting Team Lead in ensuring adherence to guidelines across team.
- Ability to implement logical mindset by converting Business language to logical workflow.
- Support all internal & external incentive-based audits for the markets under scope.
- Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Incentive programs, ensuring alignment with evolving business strategic priorities.
- Solid communication skills, both written and verbal is mandatory.
- Identify opportunities to automate manual operational processes using Python, SQL, Generative AI and workflow automation tools.
- Design

📌 Analyst-Data Analytics (Gurugram)
🏢 American Express
📍 Gurugram