Your Team Responsibilities

POSITION OVERVIEW – Senior Associate

Role & Responsibilities
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Build a high-performing team by recruiting, onboarding, coaching, and continuously developing talent.
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Manage staff and functional activities to achieve team goals aligned with organizational objectives.
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Ensure productivity, data quality, and SLA compliance through rigorous performance oversight
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Evaluate and implement industry leading QA practices on both data and content, re-engineer quality assurance and quality control processes including working on effectively tracking and reporting quality improvements.
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Undertake projects to improve the data workflow, QA processes, Vendor data onboarding and ensure that these are executed in line with the transformation program
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Evaluate re-engineering opportunities by analyzing existing processes and systematically identify manual/off-system tasks and processes bottlenecks, create process maps as specifications for BA/IT and drive them.
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Lead the data transformation working the Data Operations teams in Manila/Mumbai & collaboration with BA/Project Management, Technology & Data Science teams.
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Strong data analysis skills with the ability to interpret large datasets and identify anomalies, report data trends and patterns.
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Participate and shape discussions on scaling & transforming operations, process changes, business priorities and client expectations
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Identify opportunities of leveraging ML/NLP for unstructured data extraction, quality enhancement
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Lead projects involving recent data onboarding and ensure all new data sourcing is in-line with data transformation agenda
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Drive strategic planning and goal setting while fostering upskilling and career growth opportunities for the team.

Your Key Responsibilities
- People Management:

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- Focus on training pool of Juniors, and setting up of team workflows, process to detect data quality issues, metrics and KPIs.
- Consistent touch on Team members progress and helping team to acq

📌 Lead - Data Operations - Automation & Transitions (Coimbatore)
🏢 MSCI
📍 Coimbatore