Job Purpose
Job Purpose Description:
This role is responsible for implementing process excellence initiatives to improve process efficiency, controls and effectiveness across all teams in the Operations department including C&I;, Emerging Businesses & Mortgages and Retail Unsecured assets LOBs which conduct High value structured transactions with diverse customer segments through diverse distribution channels while adhering to organizational and regulatory standards to achieve the long-term quality assurance and operational excellence vision through instituted policies and procedures.
Process Excellence
- Maintain existing SOPs and write / create new ones for current products / operations processes
- Monitor TAT and generate FTR reports
- Identify process improvement opportunities and share the same with the Team Leader
- Test feasibility of market and industry best practices, and draw up a plan to implement the same
- Create and continuously update a knowledge/ ideas repository to capture good practices within and outside the organization
- Implement Kaizen, quality circles,



green belt projects and activities across Operations teams
- Create cross functional teams with Operations department and work on quality initiatives

Internal Operations Audit Management
- Create an audit plan as per the compliance requirements, and an audit calendar for their respective lines of business
- Define checklists to be used during the audit process
- Conduct the internal audits as per plan, and generate reports highlighting critical findings and process gaps identified
- Share audit outcomes and report with the process owners, and escalate higher order incidents and critical process gaps
- Collaborate with the all stakeholders to draw up a list of actions based on the outcomes of the audits conducted
- Work on high priority actions items and share progress updates with the team.

External Operations Audit Facilitation
- Gather data from different line of business to share with external

📌 Team Member (Thane)
🏢 Financial services
📍 Thane