About Scapia
Scapia is building a travel-first financial experience that makes travelling more rewarding and seamless. We’re building products at the intersection of travel, payments, credit and technology, with a robust focus on creating experiences that customers genuinely love.
As we scale, the complexity of our products and systems is growing. We’re looking for a Product Support Engineer who can sit at the intersection of customers, product and engineering — someone who enjoys getting to the root of problems rather than simply resolving symptoms.
What you'll do
- Own and investigate technical issues reported by customers, operations and internal teams, taking them from initial triage to resolution.
- Debug issues across APIs, backend services, databases, third-party integrations and product workflows.
- Analyse logs, API responses, database records and application behaviour to identify the root cause of issues.
- Work closely with Product Managers and Engineers to understand product behaviour and translate reported issues into actionable technical problems.




- Reproduce production issues in local/staging environments wherever possible.
- Identify whether an issue is a product bug, data issue, integration failure, configuration problem or expected behaviour.
- Partner with engineering teams on bug fixes, ensuring issues are clearly documented with the right context, impact and reproduction steps.
- Monitor recurring issues and identify patterns that can help us prevent problems rather than repeatedly solve them.
- Build and maintain internal debugging tools, scripts, dashboards or automations that make support more efficient.
- Help improve our incident response and escalation processes as the company scales.
- Create documentation and troubleshooting guides for recurring technical issues.
- Participate in on-call / incident support when required.

What we're looking for
- 2–4 years of experience in technical support, product support, software engineering, product

📌 Product Support Engineer (Bengaluru)
🏢 Scapia
📍 Bengaluru