Job Description:

Job Summary: We are looking for a customer-obsessed Chat Support Executive to join our Amazon process. You will be the first point of contact for customers, handling real-time inquiries via chat. Your goal is to provide accurate information and resolve issues with a "First Contact Resolution" mindset.

Key Responsibilities:

- Handle 2–3 concurrent customer chats professionally and efficiently.
- Assist customers with order tracking, cancellations, returns, and refund queries.
- Navigate through multiple Amazon internal tools and databases to provide real-time solutions.
- Identify and escalate complex issues or potential fraud to the appropriate department.
- Maintain high CSAT (Customer Satisfaction) and NPS (Net Promoter Score) ratings.




- Ensure all interactions meet Amazon’s quality and compliance standards.

Required Qualifications & Skills:

- Education: Graduate or Undergraduate (HSC) with relevant experience.
- Experience: 1–3 years in International Chat Support or BPO (Experience in E-commerce is a huge plus).
- Typing Speed: Minimum 45–50 WPM with 95% accuracy.
- Communication: Exceptional written English (grammar, punctuation, and tone).
- Analytical Skills: Ability to multitask and problem-solve under pressure.
- Shift: US Shifts (Night Shifts)
- Working Days: 6 Days a week (Sunday - Offs)

📌 Customer Support Executive – Amazon Chat (US Process) (India)
🏢 DC Consultants
📍 India