Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow their network and learn recent skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.

Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.

Role:

We are seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats.



The ideal candidate will have a background in chat/call processes and possess excellent communication skills in both English and Hindi.

Responsibilities:

Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
Collaborate with internal teams to escalate and resolve customer issues efficiently.
Utilize digital tools and chat software effectively to communicate with customers and track interactions.
Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
Ensuring timely resolution and customer satisfaction.
Demonstrated ability to work effectively in a team environment and handle escalations.

Qualification:

2 to 5 years of relevant work experien

📌 Customer Support Manager, Apna (Bengaluru)
🏢 apna
📍 Bengaluru