Job Title: VKYC Associate

Key Responsibilities:

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Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to
conduct Video KYC processes for identity verification / Audit calls to review and approve
documents with robust analytical skills and basic Excel skills.

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Verify Customer Documents: Review and verify the customer’s identity documents during the
video call.

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Resolve Customer Queries: Address customer queries during the VKYC process professionally
and friendly.

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Update Records: Accurately document customer details and VKYC outcomes in company
systems and databases.

Requirements
Requirements:
- Graduates from any stream.

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Experience in customer service, VKYC,



or banking roles (video-based verification preferred).

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Strong communication skills (verbal and written).
Good knowledge of VKYC processes.

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Comfortable with technology including video tools and CRM software.

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Strong attention to detail.
Ability to handle sensitive information with confidentiality

Preferred Skills:

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Experience in video-based KYC or customer-facing roles.

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Multilingual proficiency (Hindi & English mandatory).

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Knowledge of the financial sector and regulatory environment

📌 VKYC Associate (Bengaluru)
🏢 HRassistance India Consultancy
📍 Bengaluru