About Exotel

At Exotel, we build technologies that make communication more human. Every time someone orders food on Swiggy, manages money with Slice, finds care through Redcliffe Labs or books a ride on Uber, chances are Exotel is powering that interaction in the background.

In 2011, our founders saw how hard it was for businesses to talk to their customers. Setting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money. They imagined a simpler world, where any company could build customer conversations using just the cloud. That belief became Exotel.

Today, Exotel powers the invisible backbone of communication for some of the most loved brands across India and beyond, enabling 25 billion+ conversations annually for 7,000+ businesses across voice, messaging, conversational AI, and contact centres—with 100% platform uptime.

Location: Bangalore /Gurugram

About the Role





We are looking for an experienced Senior Manager – Technical Account Management to lead and scale a high-performing team of Technical Account Managers responsible for Exotel's strategic enterprise customers.

This is a leadership role that combines people management, enterprise customer success, technical consulting, and cross-functional execution. You will coach and develop a team of TAMs while partnering with Sales, Product, Engineering, Customer Success, and Support to ensure customers realize maximum value from Exotel's platform.

You will be accountable for customer health, adoption, retention, technical delivery excellence, and building a world-class Technical Account Management function.

What You'll Do

Team Leadership & People Management

-
Lead, mentor, and develop a team of Technical Account Managers.

-
Define goals, KPIs, and success metrics for the TAM organisation.

-
Conduct regular coaching, performance reviews, and career development discussions.

-
Build a high-performance, customer-first culture within the team.

-
Drive hiring, onboarding, and cap

📌 Senior Manager – TAM(Solutions Architect Leadership Role) (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru