Position Summary

We are seeking a proactive System Support Engineer or System Admin (L1 & L2). The ideal candidate will provide 1st and 2nd Level Technical Support to end-users , manage and monitor the network , and take responsibility for IT security and documenting system configurations.

Key Responsibilities

1. Technical Support & User Assistance (L1 & L2)
- Provide 1st & 2nd Level Technical Support to end-users and proficiently handle escalated calls.
- Answer technical queries and assist users , including training users.
- Provide remote support and net meeting support using Team Viewer, VNC Server, Anydesk Remote Software, and Remote Desktop.
- Troubleshoot Hardware and application software , and troubleshoot any reported problems.
- Resolve hardware problems , perform maintenance of computer hardware systems and system assembly , and replace laptop parts to solve hardware related issues.
- Perform Laptop and Desktop Trouble Shooting.

2. Software & Operating System Management
- Install OS Windows 11, Windows 10, MS office 2016 & 19, and O365 ,



and work on Windows 10 and Windows 11.
- Perform software installation including Team Viewer, Anydesk, Go To Meeting, VPN, etc. , as well as installation and configuration of internal softwares.
- Troubleshoot MS Office related issues remotely.
- Configure, backup, and troubleshoot Microsoft Outlook and Outlook Express , including remote troubleshooting/configuration of MS Outlook.
- Format PCs and take backups , and perform data backup and data transfer from one system to another system through the network or Cross Cable.

3. System & Network Administration
- Manage systems in Domain and Workgroup.
- Configure and manage DNS, DHCP, WSUS, VPN & Active Directory.
- Create and manage Domain and user accounts , including creating domain users in Active Directory and local users.
- Add, remove, or update user account information and reset passwords.
- Assign access rights and permissions to use internet facilities.
- Ensu

📌 Bangalore - System Support Engineer (&) (Delhi)
🏢 Curefoods
📍 Delhi