Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:
- Lead and empower a high-performing team of support professionals handling both technical and non-technical tickets
- Build scalable support processes that improve throughput and reduce manual intervention,



including automation of repetitive workflows through scripting
- Monitor and improve SLAs, response times, and customer satisfaction metrics by introducing data-driven improvements
- Collaborate closely with engineering and product teams to identify recurring issues, implement preventive fixes, and enhance product stability
- Mentor and upskill your team through technical coaching, process reviews, and hands-on problem-solving
- Continuously optimize operational efficiency by leveraging automation, analytics, and best practices to handle increasing ticket volumes effectively
- Own the support strategy from tooling and metrics to workflows and knowledge base development

What We're Looking For:
- 8+ years of experience, including 3+ years of team leadership or people management
- Valuable understanding of backend and frontend technologies (Python, SQL, React.js, MongoDB)
- Proven experience in SaaS or AI-driven products with a passion for s

📌 Lead Forward Deployed Engineer (Bengaluru)
🏢 Emergent Labs
📍 Bengaluru