Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
• Manage Platform & Monitor Zscaler dashboards, alerts,
• Having extensive knowledge in ZIA,ZPA and other Zscaler modules like ZDX etc.,
• Responsible for creating and managing policies
• Validate connectivity for newly onboarded users/locations (ping, traceroute, basic logs).
• Check for and respond to user complaints about web access, SSL inspection issues, slow browsing.
• Responsible installation and upgradation of ZCC connectors
• Apply approved content categorization or simple policy changes (per change control).
• Rapidly diagnose common access issues and implement documented workarounds.
• Maintain accurate ticket records and knowledge articles.
• Investigate escalated incidents: log analysis, packet capture review, proxy debug traces.
• Implement and test policy changes that require more permissions/understanding.
• Configure and maintain forward proxy and GRE/IPsec tunnels; validate Zscaler App (Z App) deployments.
• Tune policies based on business needs and analytics.
• Review and remediate false positives/negatives for blocked categories and cloud apps.
• Perform license and feature usage analysis; recommend adjustments.
• Coordinate with vendors (Zscaler support) for defect tickets and escalations.
• Lead routine configuration audits, review admin roles, API key usage, and secrets.
📌 Zscaler Email Security (Pune)
🏢 Wipro
📍 Pune