About the Role
- ShelfWatch is a retail shelf monitoring and execution platform used by global CPG and FMCG brands across 50+ markets.
- Clients have different requirements, terminology, store formats, and internal metrics.
- Own the solution by understanding what the product already does and determining whether a client requirement is:
- A configuration
- A roadmap item
- Something that should be approached differently
- Work alongside a Project Manager on each account:
- Project Manager owns the plan, timeline, and commercials.
- Solution Consultant owns the solution, configuration, and delivery outcome.
- Client-facing role involving weekly/monthly calls, demos, and direct client queries.

What You'll Do
- Translate client requirements into ShelfWatch capabilities.
- Map client requirements to existing product functionality.
- Define configurations and acceptance criteria.
- Own solution design across the account lifecycle, from scoping to go-live and steady state.
- Run client calls, including:
- Solution walkthroughs
- Demos
- Scope discussions




- Queries and concerns
- Push back where required and guide clients toward standard product capabilities instead of bespoke workarounds.
- Clearly communicate when something is not technically feasible.
- Diagnose and route escalations to the appropriate internal team.
- Partner with Product and Engineering to provide insights on real client requirements.
- Build internal reference material for the specialization.

What You Won't Do
- You will not write client-specific production code.
- The role focuses on configuring and leveraging the existing product rather than building bespoke solutions.
- If writing production code is the primary part of the work you enjoy, this role may not be the right fit.

What We're Looking For

Required
- 2+ years of experience in a client-facing implementation, functional consulting, or post-sales solutions role with enterprise customers.
- Hands-on experience configuring a productized pl

📌 Solution Consultant (Bengaluru)
🏢 ParallelDots
📍 Bengaluru