XM Consultant Qualtrics

Location : Mumbai

Work Mode : Hybrid

Experience : 5 Years

Were looking for an experienced XM Consultant / Implementation Consultant with strong expertise in Qualtrics Experience Management (XM) and client-facing technical implementations.

Key Responsibilities :

- Lead end-to-end Qualtrics XM implementations from requirements to completion.
- Act as the primary client point of contact throughout implementation.
- Gather and document functional & technical requirements.
- Manage implementation timelines, budgets, risks and project documentation.
- Solve complex technical implementation challenges independently and collaboratively.
- Train clients on Qualtrics XM features and solutions.
- Manage client issues and ensure timely resolution.
- Work closely with internal project, technical and business teams.




- Drive strong client relationships and successful adoption of the platform.

Required Skills :

- 5 years of experience as an Implementation Consultant
- Robust Qualtrics XM / Experience Management experience
- Experience with SaaS / Cloud-based platforms
- Strong data analytics and interpretation skills
- Excellent client and stakeholder management
- Experience working with international clients
- Strong project management and problem-solving skills
- Decipher / Confirmit experience is an advantage
- Qualtrics certification or deep hands-on experience is highly desirable

Qualification : Bachelors degree in Business, Computer Science, Information Systems or related field. Masters degree preferred.

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