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Job Description

Primary Duties & Responsibilities
1) Global REF Operating Model Adoption (Standards & Ways of Working)
- Represent the Bengaluru GCC within the REF operating model; ensure site execution follows REF standards, governance rhythms, and reporting requirements.
- Implement and maintain standardized ways of working (e.g., governance packs, KPI definitions, reporting formats, escalation paths, change control routines).
- Contribute site insights, lessons learned, and improvement opportunities to regional/global REF forums and drive replication of best practices where applicable.

2) IFM Governance & Contract Management (ISS)




- Act as Takeda’s senior local point of contact for ISS and lead the site governance cadence (weekly/monthly/quarterly as appropriate).
- Maintain transparent scope and service expectations aligned to the global IFM framework (MSA), applicable local SOWs, and Takeda policies; drive disciplined change control and documentation.
- Hold the IFM partner accountable for contractual performance, operational discipline, service quality, and continuous improvement commitments; challenge constructively and escalate when outcomes, risks, or budget integrity are threatened.

3) Service Outcomes Oversight (Soft & Hard Services)
- Provide strategic oversight of soft and hard services to ensure consistent outcomes across the site (e.g., maintenance performance, workplace services, helpdesk/work order responsiveness, vendor coordination).
- Lead cross-functional operational alignment and decision-making across local stakeholders (and engage regional/global partners when required) to secure end-to-end service out

📌 Facilities Operations Lead, Bengalaru (Bengaluru)
🏢 2028 Takeda Innovations India
📍 Bengaluru