Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Technical Project Manager - Enterprise Support.

Position Summary
The TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 10-12 , customer-facing role within the Support organization, responsible for managing a portfolio of 10-12 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication.
The Support TPM serves as the bridge between customers and internal teams, including Support, Engineering, Product Management, Operations, and Sales, driving customer success, reducing risk, improving retention, and ensuring timely resolution of technical and operational challenges.

Key Responsibilities
Customer Relationship & Success Management
Manage and nurture relationships with 10-12 assigned enterprise customers.




- Serve as the trusted advisor and primary escalation point for customer concerns.
- Develop and execute customer success plans focused on retention and value realization.
Monitor customer health, satisfaction, and engagement to identify risks and opportunities.

Technical Oversight
Understand customer environments, business objectives, infrastructure, and use cases.
- Lead Weekly Status Reviews (WSRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
- Provide guidance on best practices, integrations, and platform usage optimization.

Escalation & Incident Management
- Drive resolution of critical support escalations, high-priority incidents, and long-pending issues
- Coordinate cross-functional teams, including Support, Engineering, QA, Product Management, and Operations.
- Ensure timely communication, stakeholder alignment, and adherence to resolution timelines.
Facilitate Root

📌 Technical Project Manager (Pune)
🏢 Qualys
📍 Pune