Description
As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Responsibilities
- Analyzing production network issues and resolve
- Follow troubleshooting mechanisms and suggest corrective action
- Work in US time zone for operational shift support and provide required guidance to NOC
- Administering service requests and execute network changes for the escalated incidents or priority incidents
- Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
- Coordinates with NOC engineers to analyze the issue, capture new logs if required
- Coordinate with cross technology technical team to resolve the incident




- Track issues that are intermediate in nature until its closure working with multiple stakeholder
- Ensure to provide technical update during the incident management
- Identify the issues root cause and document the root cause analyses with corrective, preventive actions.
- Identify design related gaps that caused the incident and propose for preventive action
- Work through problem management process to support technical implementation
- Comply to change management process for change implementation whenever required
- Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
- Additional duties as required and possible remote implementation assistance on special projects
- Escalate to very complex network issue to L4 engineer for support
- Support in creating presentation and generates reports
- Work with network tools administration to build recent monitoring solution if required

Qualifications
Must-Have:
- Bache

📌 Technical Support Specialist (India)
🏢 Nokia Global
📍 India