1. Quality Strategy & Governance

⢠Develop and execute the annual Quality Excellence roadmap aligned with business objectives.

⢠Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.

⢠Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.

⢠Ensure compliance with customer requirements, industry standards, and regulatory obligations.

⢠Conduct Management Review Meetings (MRMs) and report quality performance to leadership.

⢠Build and maintain a quality culture across all business units.

Success Metrics

⢠QMS Compliance Score

⢠Audit Closure Effectiveness

⢠Quality Maturity Index

⢠Customer Quality Rating

2. Delivery Quality Assurance

⢠Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements.

⢠Drive First Time Right (FTR) initiatives across all service lines.

⢠Establish robust quality review frameworks and stage-gate controls.

⢠Define acceptance criteria, quality checkpoints, and review methodologies.





⢠Lead quality risk assessments for critical projects.

Success Metrics

⢠First Time Right %

⢠Defect Density

⢠Rework %

⢠Escaped Defects

⢠Customer Complaints

3. Process Excellence & Continuous Improvement

⢠Lead Lean Six Sigma initiatives across departments.

⢠Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization.

⢠Identify process bottlenecks and drive standardization.

⢠Establish Continuous Improvement (CI) pipelines and Kaizen programs.

⢠Quantify business advantages from improvement projects.

Success Metrics

⢠Number of CI Projects Completed

⢠Productivity Improvement %

⢠Process Cycle Time Reduction

⢠Cost Savings Generated

4. Customer Quality & Voice of Customer

⢠Serve as the primary quality interface for strategic customers.

⢠Lead customer quality reviews and quality governance meetings.

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📌 Quality Manager (Pune)
🏢 Indovance
📍 Pune