Role Summary

Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours.

Key Responsibilities
- Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise
- Provide first-response triage during India business hours; execute runbooks and escalate per severity matrix
- Maintain the on-call schedule, incident log, and post-incident documentation
- Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA
- Run scheduled DR tests and document restore validation evidence
- Operate monthly patch cycles for servers and infrastructure appliances with change-controlled maintenance windows
- Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership
- Build and maintain the runbook library,



asset inventory, and configuration documentation
- Support evidence collection for client security assessments and internal audits

Required Qualifications
- 3–6 years in infrastructure operations, NOC, or managed services roles
- Hands-on experience with enterprise monitoring tooling and incident management
- Working knowledge of Windows Server administration, backup platforms, and patching at scale
- Experience operating within ITIL-based change and incident processes
- Robust documentation discipline and written English

Preferred Qualifications
- Azure or M365 administration exposure
- Scripting for operational automation (PowerShell or Python)
- BPO or 24x7 operations center background

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)

Engagement: Contract to Hire | 12-Month Initial Contract

Level: Mid-Level (3–6 years experience)

Reports To: US-based

📌 Infrastructure Operations Engineer: Monitoring, Backup (Bengaluru)
🏢 SummitNext Technologies
📍 Bengaluru