Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. The role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. This position requires attentiveness to client concerns, ensuring that issues are clearly identified and addressed promptly. The practitioner dedicates time to monitoring system performance and collaborating with various stakeholders to uphold the reliability and efficiency of world-class systems, fostering a seamless user experience throughout daily operations.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting and sharing best practices to enhance team capabilities.
- Collaborate with cross-functional teams to facilitate smooth resolution of client issues.




- Support junior team members by providing guidance and sharing insights.
- Contribute to continuous improvement initiatives aimed at optimizing support processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong communication skills to effectively interact with clients and internal teams.
- Ability to analyze and interpret client issues to design appropriate resolutions.
- Experience in managing and maintaining service desk operations to ensure system reliability.
- Capability to work collaboratively within a team environment and contribute to problem-solving efforts.

Additional Information:
- The candidate should have minimum 12 years of experience in Service Desk Management.
- This position is based at our BDC7B - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.



We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with robust ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru