Customer Success Manager

Executive assistants perform more than administrative tasks; they are often the executiveâs âright-hand personâ who enables them to advance company initiatives and goals. They filter and attend to the day-to-day functions that are part of the executiveâs role so that the executive can focus on the high-level leadership and strategy functions. Your job description should include a brief overview of the company and the positionâs key functions, as well as detailed information about responsibilities, skills and qualifications and perks.

Responsibilities

Client Relationship Ownership
- Serve as the main liaison for assigned top tier clients, ensuring a white-glove experience.
- Build trust and rapport with client leadership, becoming a strategic advisor to their business needs.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and performance review meetings.

Strategic Account Growth
- Identify upsell and cross-sell opportunities based on client goals, operational needs, and industry trends.




- Collaborate with the sales and solutions team to craft tailored offerings and proposals.
- Monitor key account health metrics and proactively address risks to retention or satisfaction.

CSM Team Leadership & Oversight
- Manage and guide the internal CSM team assigned to various divisions and client segments.
- Monitor CSM performance, provide coaching, and implement best practices across the team.
- Ensure consistency in client relationship standards across all accounts.
- Create knowledge-sharing mechanisms, review client interaction reports, and help team members resolve complex issues.
- Act as the escalation point for critical situations that require leadership support or cross-functional coordination.

Internal Coordination
- Work closely with delivery, operations, and technology teams to ensure SLAs and KPIs are met.
- Champion the voice of the client internallyâpush for improvements where needed.
- Participate in on boarding an

📌 Client Success Manager_Enterprise Business Unit (Chennai)
🏢 Befree
📍 Chennai