Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Allscripts TouchWorks®, Allscripts® Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
Responsibilities
· Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
· Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup,
product functionality, SQL Server, HL7, and bugs/enhancements.
· Track and document inbound support requests and ensure proper notation of customer problems or issues.
· Document problems and solutions to train lower-level support on how to properly address customer or product problems.
· Document issues and customer requests, following standard operating procedures and meeting SLAs.
- Diagnose, triage, and analyze complex client issues, collaborating with internal teams including Development, Hosting, and Qualified Services to drive resolution.
· Communicate with the product development department to improve the current design or to identify possible problems with the design.
· Stay abreast of current technology in products, design changes, and new products offered.
· Position require working late evening and night shift.
· Position require participation in after-hours, weekends, holiday and on-call su
📌 Sr Technical Support Consultant (Pune)
🏢 Harris
📍 Pune