Job Title: Customer Support Executive

Company: Call Concepts for HSBC

Location: Ranchi

Website: www.call-concepts.co.in

About Us

Call Concepts is a leading Business Process Outsourcing (BPO) company, offering high-quality inbound and outbound customer interaction services. With a focus on client satisfaction, operational excellence, and technology-driven processes, we help businesses build lasting relationships with their customers.

Job Overview

We are looking for dynamic, customer-focused professionals to join our Customer Support team. As a Customer Support Executive, you will be the voice of the brand, assisting customers through voice calls, emails, or chat support, ensuring prompt resolution and exceptional service.

Key Responsibilities

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Handle customer queries and complaints via phone, email, or chat.

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Provide accurate information related to products, services, or policies.

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Ensure a positive customer experience in every interaction.

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Log customer interactions and maintain records in the CRM system.

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Follow communication scripts, policies, and procedures diligently.

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Escalate unresolved issues to the appropriate internal teams.

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Meet daily/weekly/monthly performance and quality targets.

Requirements

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0–2 years of experience in customer support or a call center setting (Freshers welcome).

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Excellent verbal and written communication skills in English and Hindi (or regional language).

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Strong listening skills and empathy.

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Ability to handle high call volumes and remain calm under pressure.

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Basic computer knowledge and familiarity with CRM tools is a plus.

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Willingness to work in rotational shifts, including weekends and holidays.

What We Offer

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Competitive salary with performance-based incentives.

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Paid training and growth opportunities.

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Friendly and inclusive work culture.

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Opportunities to work with leading brands and clients.

📌 Customer Support Executive, Call Concepts (Ranchi)
🏢 Call Concepts
📍 Ranchi