What you will be doing:
- Supports EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners.
- Works with customers via phone, email, or chat to diagnose EDI, mapping, communication, ERP integration, and transaction flow issues. Documents findings and escalates when needed.
- Sets up new EDI transactions, supports partner onboarding, monitors existing transactions, and helps resolve recurring issues by identifying long-term corrective actions.
- Reviews existing EDI maps, supports commonly used EDI documents such as 810, 820, 850, 855, 856, 860, and 997, and works with protocols such as FTP, FTPS, SFTP, and AS2.
- Creates and maintains internal and customer-facing documentation, contributes to knowledge base articles, and collaborates with internal teams to improve support outcomes.

What you will likely bring:
- Knowledge of EDI standards including ANSI X12 and EDIFACT.
- Understanding of EDI transaction flow, structure, mapping, ERP integration, and trading partner setup.




- Knowledge of EDI documents and communication protocols such as FTP, FTPS, SFTP, and AS2.
- Strong troubleshooting, testing, debugging, and problem-solving skills.
- Clear verbal and written communication skills with a strong customer support focus.
- Ability to work independently and collaboratively within a support team.

What could set you apart:
- 4–6 years of applicable experience in EDI support, technical application support, integration support, or a related support setting.
- Experience with customer onboarding, trading partner implementation, transaction monitoring, and issue resolution.
- Industry knowledge or experience in EDI, ERP, supply chain, distribution, manufacturing, retail, or related business processes is preferred.

Shift Timings: 5:30pm-2:30am IST
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About Epicor

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📌 Tech App Specialist (Bengaluru)
🏢 Epicor
📍 Bengaluru