About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more significant than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance,



and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive
The Communication Coach is responsible for designing and executing targeted communication diagnostics, delivering data-driven continuous education (CE), and providing calibrated side-by-side and asynchronous coaching to frontline customer experience specialists focusing on voice and accent, English grammar, email and live chat communication, and soft skills. This role bridges the gap between language fluidity and rigorous transaction mechanics, ensuring that cross-border remittance customers experience elite-tier empathy, clarity, and flawless execution under high-stress conditions (e.g., delayed transfers

📌 Communication Coach (Pune)
🏢 full potential solutions
📍 Pune