Description
1 Position Summary
The Team Lead QA Testing and Operational Support is a critical, dual-functioning leadership role designed to bridge the gap between day-to-day production stability, strategic capacity planning, and rigorous application quality assurance. You will lead a dedicated team of QA testers and application support specialists tasked with maintaining and monitoring system health, managing a complex multi-channel incident lifecycle, and ensuring flawless software delivery.
Beyond day-to-day triage and testing facilitation, this role carries a vital portfolio-planning responsibility. You will actively collaborate with the Software Portfolio Manager (SPM) to provide project support operations estimates for recent project work, as well as ongoing maintenance support projections for applications currently in active development. Simultaneously, you will drive operational alignments across both internal business customers and the Custom Software Solutions group, utilizing Service Now incident management,
GitHub and GitLab to ensure seamless traceability across the entire delivery pipeline.
Key Responsibilities
1. Operations Estimating & Portfolio Planning (SPM Alignment)
• Operational Forecasting: Develop, refine, and deliver comprehensive project support operations estimates for upcoming net-new project initiatives to the Software Portfolio Manager (SPM).
• In-Development Maintenance Planning: Analyze applications currently in the development pipeline to forecast ongoing maintenance support models, resource capacity requirements, and long-term operational footprints.
• Level of Effort (LOE) Modeling: Formulate testing effort and operational resource estimates for upcoming sprints, releases, and large-scale deployments to ensure appropriate staffing levels within the portfolio.
2. Multi-Channel Incident Triage & Operational Support (ServiceNow)
• Serve as the primary operational gatekeeper and escalation point for all incoming production support
📌 Team Lead – QA Testing (Pune)
🏢 Stantec
📍 Pune