Description
We are seeking a structured and proactive Manager II, Operations (Pan India Logistics) to support end‑to‑end operational services for a Global Capability Center (GCC). The role oversees a multi‑city team of 5-6 members and is responsible for day‑to‑day operations, vendor coordination, transportation, Facilities management, safety governance, and employee experience services. This role also plays a key part in project execution and PMO governance, including project planning, tracking milestones, maintaining dashboards, driving process improvements, and ensuring standardized operating practices across all India locations
Key Responsibilities
Team/ People Management:
- Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
- Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
- Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
- Serve as the first escalation point for Pan India operational issues and drive timely resolution
Project Management & Continuous improvement:
- Drive small and consistent process improvements across locations to streamline operations
- Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
- Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
- Conduct RCA for operational deviations and implement corrective/preventive actions
- Support key projects related to employee experience, automation, optimization, and vendor rationalization
Transportation, Employee Safety and Security:
- Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
- Ensure strict compliance with women’s safety guidelines for night-shift operations
- Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures
Snacks & Employe
📌 Manager II, Operations (Mumbai)
🏢 Kroll
📍 Mumbai