Career Category
Strategy and Innovation
Job Description
Key Responsibilities:

The Sr. Associate, Workflow Management System Administrator supports the daily operation, maintenance, and optimization of Amgen’s content work management platforms (ex: Adobe Workfront). This role helps ensure that workflows, system configurations, governance standards, and user support activities function reliably to enable effective global content production. The Sr. Associate works closely with onshore partners, contributes to issue resolution, supports platform enhancements, and collaborates day-to-day with content capabilities teammates to maintain consistent service delivery.

Platform Administration Support
- Perform daily system administration activities including managing access, templates, workflow configurations, documentation, and release testing.
- Ensure managed platforms are updated, maintained, and aligned with enterprise configuration standards.
- Support the execution of system changes, upgrades, and validations in coordination with IT and governance teams.





Workflow Operations & Issue Resolution
- Monitor end-to-end content workflows across intake, submission into MLR review, content assembly, and deployment to ensure they function as expected.
- Troubleshoot operational and technical issues and escalate to onshore or IT teams as needed.
- Maintain SLA adherence through timely configurations, issue logging, tracking, and follow-up.

Governance & Compliance Execution
- Apply and uphold governance rules including metadata standards, workflow controls, naming conventions, and status protocols.
- Perform routine platform checks, logs review, and monitoring to support audit readiness.
- Flag inconsistencies or risks and support corrective actions in partnership with onshore and IT teams.

Onshore Collaboration & Workload Coordination
- Partner with U.S.-based business owners and operations leads to align on priorities and complete tasks effectively across time zones.
- Supp

📌 Sr. Associate (Hyderabad)
🏢 AMGEN
📍 Hyderabad