About ProcDNA:

ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 350+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

Role Summary

ProcDNA is seeking an experienced and proactive IT Support Engineer (L2) to support and manage day-to-day IT operations across end-user computing, Microsoft 365, collaboration platforms, and cloud environments. This role goes beyond first-level support and focuses on advanced troubleshooting, platform administration, issue ownership, and mentoring of L1 engineers.

The L2 Engineer acts as a key escalation point, supports cloud and collaboration platforms (M365, SharePoint, Azure, AWS), and ensures secure, secure, and efficient IT services aligned with business needs.

Key Responsibilities:





Advanced End-User & Workplace Support
- Act as an L2 escalation point for end-user issues unresolved by L1 support.
- Troubleshoot complex issues related to desktops, laptops, operating systems, peripherals, and enterprise applications.
- Provide advanced support for email, VPN, collaboration tools, and productivity platforms.
- Identify recurring issues and implement permanent fixes and preventive measures.

Microsoft 365 & Collaboration Platform Support
- Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
- Support SharePoint site access, permissions, structure, and basic troubleshooting.
- Assist with M365 tenant administration, license management, and configuration troubleshooting.
- Support user onboarding/offboarding with proper access provisioning and deprovisioning.

Cloud Infrastructure Support (Azure & A

📌 IT Support Engineer (Pune)
🏢 Procdna Analytics
📍 Pune