Futurz HR is Hiring
As a Customer Support - Voice representative at Futurz HR, you'll be an essential part of our customer service team, ensuring that every customer interaction is positive, helpful, and leaves a lasting impression. You'll be responsible for addressing customer inquiries, resolving issues, and providing exceptional support via phone calls in a timely and skilled manner.

Key Responsibilities:
- Handle incoming customer calls regarding inquiries, complaints, and requests for information.
- Provide accurate information about products, services, and policies to customers.
- Resolve customer issues effectively and efficiently, escalating complex cases to the appropriate teams when necessary.




- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and transactions accurately in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Collaborate with other team members to continuously improve processes and customer service strategies.
- Meet or exceed individual and team performance goals and targets.
- Stay updated on product knowledge, company policies, and industry trends to better assist customers.

📌 Customer Service (Mumbai)
🏢 FuturzHR
📍 Mumbai