Collaboration Application Support Engineer1Job Description :

We are seeking a skilled and proactive Collaboration Application Support Engineer to support and enhance enterprise collaboration and productivity platforms. The ideal candidate will have hands-on experience managing, troubleshooting, and optimizing tools such as Adobe, Google Workspace, Slack, Figma, TextExpander, Slido and Lucid Suite etc..

This role involves ensuring high availability, performance, and user satisfaction across collaboration platforms, while also contributing to automation initiatives and continuous improvement of support processes. The candidate will work closely with cross-functional teams, stakeholders, and end users to resolve issues, implement enhancements, and drive operational excellence.

Key responsibilities:
- Provide L2/L3 support for collaboration and productivity applications.
- Monitor, troubleshoot, and resolve incidents, service requests, and platform issues within SLA.
- Manage user access, configurations, and integrations across tools like Google Workspace, Slack, Adobe, Figma, etc.




- Perform root cause analysis (RCA) and implement preventive measures.
- Collaborate with vendors and internal teams for issue resolution and upgrades.
- Maintain system documentation, runbooks, and knowledge base articles.
- Support platform upgrades, releases, and recent feature rollouts.
- Ensure compliance with security policies and access controls.
- Identify opportunities for automation and process optimization in support operations.
- Assist in onboarding/offboarding users and managing licenses efficiently.

Required skills and experience:
- 5–7 years of experience in SaaS Application Support, providing operations and technical support for enterprise collaboration tools.
- Hands-on experience supporting and administering Google Workspace (Admin Console, Gmail, Drive, Meet), Slack, Adobe Suite, Figma, Lucid Suite, and TextExpander.
- Experience working with user administration, license

📌 Collaboration Application Support Engineer (Pune)
🏢 Jade Global
📍 Pune