Job Summary â PSM shall beresponsible for ensuring seamless implementation of IMAX Program. You will be the bridge carrying feedback from schools/ABMs on ground and provide a resolution in coordination with the central team. Support business team in their pre-sales effort. Ensure retention and provide business growth from existing clients.
Reports To âRegional Business Manager
Roles and Responsibilities
Program Implementation and School Relationship:
1. Relationship: Manage the relationship with the designated schools within the territory in co-ordination with the ABM of that territory.
2. Program Implementation and Communication:Share the progress of program implementation in the School with the correspondent/owner during the school visits.
3. Proactive problem solvingâBe transparent in sharing the feedback of the Schools and proactively resolve issues orqueries of our clients in a timely manner.
4. Escalate all issues concerning program implementation to the Program Successcentral team
5.
Drive academic program â Certain Academic programs shall be conducted from time to time and PSM shall be entrusted with the responsibility of driving the same effectively at the School.
Lead Indicators of Improvement:
1. Identify lead indicators of improvements at the School
2. Gather evidences around lead indicators to strengthen the case for renewal and business growth
Training/Feedback
1. Capture and share feedback received from schools to the product/content team which will help us to modify & improve the product year on year.
2. Be proactive in understanding every product offering in detail.
3. Identify pain points of School and coordinate with central team for effective resolution
4. Identify different category of customers and learn to deal with them during implementation
Business Development:
1. School Retention and upgrade: Retain existing schools and upgrade the value of business within the portfolioin co-ordination with the
📌 Program Success Manager (Tirunelveli)
🏢 ClassKlap
📍 Tirunelveli
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