Location: [Insert Location] Department: Sales / Customer Service Experience: 2–5 years (Jewellery or Retail preferred) Reports to: Store Manager / Sales Head Key Responsibilities:
- Develop and maintain strong relationships with new and existing customers.
- Provide personalized service to clients, understanding their preferences and purchase history.
- Handle customer inquiries, concerns, and feedback with professionalism and empathy.
- Maintain and update the customer database (CRM software).
- Coordinate with the sales and design teams to ensure customer requirements are met.
- Organize and follow up on client appointments, product viewings, and special events.
- Monitor customer satisfaction and work to improve service standards.
- Support in achieving monthly and annual sales and service targets.
- Resolve issues promptly to maintain customer loyalty.
- Promote current collections, offers, and services to key clients.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field.
- Experience in luxury retail or jewellery industry preferred.
- Excellent communication and interpersonal skills.
- Strong understanding of customer behavior and relationship building.
- Proficiency in CRM tools and Microsoft Office.
📌 We Are Hiring Customer Relationship Manager (CRM) In Ahmedabad
🏢 Mspire Ventures
📍 Ahmedabad
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