ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES
- Ensures platform alignment with the business strategy
- Provides consultative technical leadership to the platform team
- Creates and maintains a detailed view of the existing architecture
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Assists in migrating configuration across instances
- Oversee the implementation and maintenance of platform integrations
- Oversee the security of the Now Platform
JOB REQUIREMENTS
Education and Certifications
- Bachelor's Degree in Computer Science or related
- ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
- ITIL Foundations Certification preferred
Experience
- Total 12+ yrs of experience and 8+ years relevant work experience
- Must have architectural experience with Service now
- Must be willing to work in shifts
- Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
- Experience with complex software solutions.
- Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
- Success driving complex issues through analysis and resolution
- Industry domain expertise
- Experience writing technical functional specifications required
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Knowledge, Skills and Abilities
Required Skills
- Proven experience in configuration, customization, development, and administration on the ServiceNow platform
- Proven experience in implementing recent functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control List
📌 Architect (India)
🏢 LLP
📍 India