We are seeking a Technical Support Engineer to provide technical assistance to customers and resolve software and system-related issues. The ideal candidate should have knowledge of SQL and Python, strong troubleshooting skills, and the ability to work with cross-functional teams to ensure timely issue resolution.

Key Responsibilities
- Provide technical support to customers via email, phone, and ticketing systems.
- Troubleshoot software, application, and database-related issues.
- Write and execute SQL queries to investigate and resolve data issues.
- Use Python scripts to automate repetitive tasks and analyze logs or data.
- Monitor application performance and identify root causes of incidents.
- Collaborate with development and QA teams to resolve complex technical issues.
- Document issues, solutions, and troubleshooting procedures.




- Maintain service-level agreements (SLAs) and provide timely updates to customers.
- Assist with software deployments, upgrades, and system maintenance.

Required Skills
- Knowledge of SQL (MySQL, PostgreSQL, SQL Server, or Oracle).
- Basic to intermediate Python programming.
- Robust troubleshooting and analytical skills.
- Understanding of databases and application support.
- Familiarity with Windows/Linux operating systems.
- Knowledge of REST APIs, HTTP, and networking fundamentals (DNS, TCP/IP) is a plus.
- Experience with ticketing tools such as Jira, ServiceNow, or Zendesk.
- Excellent communication and customer service skills

📌 Technical Support Engineer (Kolkata)
🏢 SAI Group
📍 Kolkata