Customer Care Executive – GDS Process Location: Sector 18, Gurugram Role: Customer Care Executive Process: GDS Salary: Up to ₹50,000 CTC per month Experience: Minimum 1 Year Working Days: 6 Days a Week Week Off: 1 Rotational Week Off Work Mode: Work From Office Job Overview We are looking for an experienced Customer Care Executive with hands-on knowledge of GDS – Galileo to join our travel support process. The ideal candidate should have strong communication skills, good knowledge of GDS operations, and the ability to effectively handle customer queries related to travel bookings and reservations.

Key Responsibilities Handle customer queries related to flight bookings, reservations, cancellations, and changes. Use Galileo GDS to check availability, fares, itineraries, and booking details. Assist customers with ticketing, rebooking, and itinerary-related requirements.

Provide accurate information regarding flight schedules, fares, and travel policies. Resolve customer concerns professionally and within defined timelines.



Maintain accurate booking and customer records.

Coordinate with airlines and internal teams whenever required. Ensure compliance with process guidelines and quality standards. Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

Minimum 1 year of relevant experience in GDS or Travel Customer Support. GDS knowledge is mandatory. Strong written and verbal communication skills. Good understanding of airline reservations and ticketing processes. Strong customer-handling and problem-solving skills. Positive computer knowledge and ability to work on multiple systems. Comfortable working in a 6-day working environment.

Salary and Benefits Salary up to ₹50,000 CTC per month, based on experience and skills. Prospect to work in the international travel and GDS domain. Qualified work environment. Career growth opportunities.

📌 Travel Executive (Gurugram)
🏢 Elevate X Solutions
📍 Gurugram