Job Description:

Job Description:

Position: 2

Experience: 5yrs as Team Lead-Operations

Job Type: Permanent

Job location: Pune (Magarpatta City).

Shift: Day /Night

Working Days: 5 days working (Mon- Fri)

Notice: Immediate Joiners

Work from office mandatory

Job Description:
- At least 5 years of working experience as team lead .
- Flexible working in different time shifts, work extended hours and holidays if required
- Client interaction experience (verbal /written communication)
- Well versed with team handling, co-ordination with team members and drive production with highest quality
- Work under pressure and deliver results.
- Well versed with MS Office (Microsoft Excel)

KRA's
- Day to day production needs to be completed before TAT as per client requirement.
- See that production and quality targets are achieved which are set by the client.
- Managing Staffing, leaves and absenteeism of the employees., Managing shrinkage for the team.
- Training recent hires and also assisting them throughout OJT.
- Process related assistance and process improvement actions.




- Well versed with US Client interaction through mails/calls
- Handling conference calls from onshore team for new process which come in.
- Conducting huddles and meetings with the team to discuss updates and other issues.
- Process opportunities identified and raised, communicate with the Ops Managers for the same.
- Manage quarterly performance review for the team and shared timely feedback with employee through one on one.
- Conducted sessions for the bottom quartile candidates, coached and identified issues and helped correct the same.
- Identified “PIP” need and communicate the same with HR and Ops Manager through mails.
- Managing the team performance in terms of customer satisfaction, quality, AHT and all other parameters.
- Preparing daily, weekly and monthly production and Quality reports, billing reports and share with the management.
- Manage team performance review.
- Ready to stretch as pe

📌 Team Leader (Pune)
🏢 HigHRise Solutions
📍 Pune