About the Job

We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and reporting.

As a PA, you will help internal teams make decisions that result in more efficient processes and an improved performance. You will incorporate a service-oriented approach to establish best practices, execute sound analysis, evaluate processes, and recommend improvement opportunities.

As Performance Analyst, You Will…

Gather, validate, and analyze data, supporting the program’s process quality initiatives and ongoing activities
Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership
Partner with internal teams to identify major issues and actionable opportunities, design solutions,



and quantify potential bottom-line financial impact across workstreams
Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services
Develop, run, and monitor current and ad-hoc reports using multiple data sources and systems
Prepare documentation of requirements definitions, reference, and process mapping
Assess, create, and evaluate training materials, including standard operating procedures, job aids, and manuals
Perform project management and task work related to governance, data quality, reporting, and analysis.
Facilitate workshops

As Performance Analyst, You Have…

A Bachelor’s degree or equivalent in related quantitative field (e.g. Computer Science, Math, Finance, Industrial Engineering, Statistics, Data Quality Management)
3-5 years experience in at least two of the following areas: Analytics, Process Improvement, Project Manage

📌 Performance Analyst (Hyderabad)
🏢 Intouch CX
📍 Hyderabad