We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires robust coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities

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Return & Ticket Operations

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Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

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Ensure timely closure of open tickets as per defined SLAs.

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Coordinate with customers, field teams and logistics partners for smooth resolution.

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Reverse Logistics & Pickup Coordination

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Accelerate return pickups by proactively coordinating with logistics partners.

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Track pickup status and ensure timely movement of return goods.

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Follow up on pending pickups and escalations.

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Inventory & Receiving Management

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Maintain inventory visibility for all returned assets.

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Support a streamlined receiving process by ensuring accurate inwarding of return materials.

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Minimize inventory discrepancies through proper reconciliation and verification.

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Faulty Returns & Assessment

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Ensure timely processing of faulty returns.

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Coordinate inspection, assessment, repair, or replacement actions.

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Ensure proper and timely assessment of returned goods.

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Data & Reporting

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Maintain record visibility for all return transactions.

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Prepare daily/weekly/monthly return and closure reports.

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Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

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Identify process bottlenecks and recommend corrective actions.

Required Skills

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2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

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or repair/replacement management.

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Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

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Strong coordination and

📌 Supply Chain Executive (Bengaluru)
🏢 Dozee
📍 Bengaluru