Description
• Ensure that the process transactions are processed as per Desk Top procedures

• Ensure that the assigned targets in accordance with SLA are met

• Ensure that the quality of the transactions is in compliance with predefined parameters

• Provide the relevant process reports on a daily basis

• Ensure adherence to established attendance schedules

• Ensure adherence to Company Policies and Procedures

 Basic IT, Comfortable with working on computers

 Typing speed of 20 words(net)

 Ability to communicate correctly

• Should be able to communicate in English

• Comprehend written composition.

 Commitment and drive for targets

 Decision making ability

 Adaptable & Versatile.

 Customer service Focus – Ability to empathize with the customer and prioritize requests

Responsibilities
• Ensure that the process transactions are processed as per Desk Top procedures





• Ensure that the assigned targets in accordance with SLA are met

• Ensure that the quality of the transactions is in compliance with predefined parameters

• Provide the relevant process reports on a daily basis

• Ensure adherence to established attendance schedules

• Ensure adherence to Company Policies and Procedures

 Basic IT, Comfortable with working on computers

 Typing speed of 20 words(net)

 Ability to communicate correctly

• Should be able to communicate in English

• Comprehend written composition.

 Commitment and drive for targets

 Decision making ability

 Adaptable & Flexible.

 Customer service Focus – Ability to empathize with the customer and prioritize requests

Qualifications
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

📌 Associate (Noida)
🏢 EXL
📍 Noida