Position: Tracking Manager / Head of Tracking | Location: Delhi | Experience: 4-7 years | Salary: 40-50k | Contact: Gunjan- (phone hidden) (WhatsApp or Call)

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Department

Operations / Control Tower

Reporting To

Head of Operations / Management

Team Size

8-10 Tracking Executives

Role Overview The Tracking Manager / Head of Tracking will be responsible for managing the tracking team and ensuring smooth monitoring of all vehicle movements. The role will focus on vehicle tracking, appointment coordination, POD follow-up, delay management, team supervision, and daily reporting.

Key Responsibilities

1. Vehicle Tracking

- Monitor all active vehicles and ensure regular tracking updates.
- Maintain complete visibility of vehicles from dispatch to delivery.
- Identify route deviations, stoppages, and delays.
- Ensure tracking executives update vehicle status regularly.

2. Appointment Management

- Ensure vehicles reach client locations within the scheduled appointment time.
- Identify vehicles that may be delayed and take timely action.
- Coordinate with drivers, vendors, and operations teams to avoid delays.
- Escalate appointment-related issues to the concerned team.

3. POD Management

- Ensure PODs are collected for all completed deliveries.
- Follow up with drivers and transporters for pending PODs.
- Maintain proper POD records and trackers.
- Escalate long-pending PODs for timely closure.

4. Delay Monitoring & Escalation

- Monitor vehicle delays and identify issues in advance.




- Coordinate with the concerned teams to resolve operational issues.
- Escalate major or prolonged delays to management.
- Ensure timely action is taken to avoid delivery failures.

5. Team Management

- Manage and supervise a team of 810 Tracking Executives.
- Allocate tracking responsibilities among team members.
- Monitor daily workload and productivity.
- Ensure all team members follow proper tracking and reporting processes.
- Review pending issues and ensure timely resolution.
- Maintain team discipline and accountability.

6. MIS & Reporting

- Ensure timely preparation and submission of daily reports.
- Maintain the Daily Vehicle Tracking Report.
- Maintain the Daily POD Pending Report.
- Prepare Weekly Operational Reports.
- Share important operational issues and updates with management.

Required Skills

- Good team management and leadership skills.
- Strong communication and coordination skills.
- Good follow-up and problem-solving ability.
- Knowledge of transportation and vehicle tracking operations.
- Good knowledge of MS Excel / Google Sheets.
- Ability to handle multiple tasks and work under pressure.
- Robust ownership and accountability.

Experience & Qualification

- Graduate in any discipline.
- 4-7 years of experience in logistics, transportation, vehicle tracking, control tower, or operations.
- Experience in managing a tracking/operations team will be preferred.

Interested candidates can apply or share their updated CVs at [email protected] Current Openings ( Naukri ) :

https://www.naukri.com/essvee-consultant-jobs-careers-123488705

Current Openings ( LinkedIn ) :

https://www.linkedin.com/company/essvee-consultants/posts/

Thanks & Regards,

Gunjan

(phone hidden)

(WhatsApp or call)

📌 Tracking Manager / Head of Tracking (Logistics Industry) (New Delhi)
🏢 ESSVEE SERVICES
📍 New Delhi