We are hiring experienced resources for a Service Desk Management role with a leading multinational company in Gurgaon. This role involves managing service desk functions, acting as a single point of contact for service users and customers, and delivering customer support across multiple channels including human, digital, self -service, and automated platforms.
Key Responsibilities:
- Manage one or more customer service or service desk functions
- Act as the primary point of contact for service users and customers reporting issues, requesting information, access, or other services
- Deliver customer service through multiple channels including voice, digital, self -service, and automated platforms
- Provide accurate information and resolve user issues professionally
- Ensure high levels of customer satisfaction and service quality
- Adhere to defined process guidelines and service standards
Requirements:
Experience:
- Experienced candidates preferred
- Technical graduate freshers are eligible
Education:
- Graduation is mandatory
- IT graduates preferred with basic troubleshooting knowledge
Language Requirement:
- Excellent verbal communication skills
- Proper email etiquette
- No MTI (Mother Tongue Influence)
Other Requirements:
- Strong problem -solving and analytical skills
- Excellent customer service skills
- Willingness to work in night shifts
- Work From Office only
Interview Process:
- Screening over the call
- Berlitz / Versant Assessment
- Operations (Ops) Round
(Candidates must be able to explicit all the above rounds)
Benefits
Other Details Regarding This Job:
- Location: Hyderabad (Work From Office only)
- Age Criteria: Open / As per company policy
- Gender: Male & Female candidates can apply
- Eligibility: Experienced candidates preferred/ Technical graduate freshers are eligible
- Qualification: Graduation is mandatory/IT graduates preferred
- Graduating Year: Any year pass -out (No restriction)
- Shift: Night shifts
- Payroll: Direct payroll of the company (MNC)
- Communication: Excellent verbal English communication required/ Proper email etiquette mandatory/No Mother Tongue Influence (MTI)