- Calling active and budding clients to encourage the purchase of services.

- Handle client inquiries via phone, email, WhatsApp, and chat in a professional and timely manner.

- Provide accurate and detailed information about travel packages, destinations, pricing, and company services.

- Assist clients with bookings, cancellations, amendments, and other travel-related requests.

- Address client uncertainties, grievances, and suggestions promptly and effectively.

- Resolve complaints professionally and escalate complex issues when necessary.

- Maintain robust and long-term client relationships to ensure repeat business and referrals.

- Ensure high levels of customer satisfaction through timely follow-ups and effective solutions.

- Convert inquiries into confirmed bookings by effective counselling and sales techniques.

- Achieve monthly and quarterly sales targets as assigned by management.

- Promote add-on services (hotels, transport, insurance, activities, etc.) to increase revenue.

- Follow up on leads regularly to maximize conversion ratio.





- Identify upselling and cross-selling opportunities.

- Maintain a strong pipeline of prospective clients.

- Contribute to revenue growth through consistent performance and client retention.

- Communicate verbal confirmations of offers to the operations team for closing and processing.

- Record, update, and maintain all client interactions and transactions in the CRM.

- Recording all successful and unsuccessful attempts to close sales.

- Attending regular team meetings to clarify progress and performance-related expectations.

- Conducting each of your functions with the utmost respect, regardless of others' dispositions.

- Maintain up-to-date knowledge of industry trends and company offerings.

- Collaborate with other departments to ensure smooth service delivery.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement

- Internet reimbursement

Work Location: In person

📌 Tele Calling Executive (Kolkata)
🏢 Tripncare
📍 Kolkata